Many of you customers only see the business from in the driver's seat. Maybe you all should try to look at it from a HERTZ employee's point of view. Business customers will come into the Instant Return lot expecting rides to the airport because they are GOLD customers, what you business/GOLD customers need to know is that the only customers who receive rides to the airport are PLATINUM Customers, elderly, or handicapped customers. Also, GOLD customers do not rank any higher on the priority list when it comes to returning cars. If a regular customer was to come into the Instant return area before a GOLD customer, the regular customer would be helped first. It IS a first come first serve basis. Another thing is that is a customer comes into the counter requesting a car even though they know that they have an expired driver's license, they should have known better than to make a reservation. Like a multi-million dollar company is going to let a person with an expired driver's license take out a $15,000.00 car to a $32,000.00 car. Also it is not an Instant return reps responsibility to clean the cars so DO NOT take it out on them, they are humans too! And for those of you who try to get away with just parking the car at the airport and leaving the keys in the car! Can I SAY --HERE IS YOUR SIGN! You are liable for anything that happens to that car. It states that clearly on the rental agreement and on the inside of the yellow folders which some agreements are placed in. So, all in all, let's use some common sense here. Would you rather go to AVIS where they don't have an Instant Return and you have to go stand in a line to get your car checked in or would you rather go to HERTZ where if your a GOLD customer you have covered parking, and a receipt before you even step out of the car. Ladies and Gentlemen - time is precious, use it very wisely!

HERTZ is the best in the business. EXACTLY!

Hey guys,

in Milano (Italy) I rented a car for one day in the morning at 11:00 am, having made the commitment, that I returned it next day at 1 pm at the airport. Now Hertz Italy in Rome sent me a bill of the double rate, taking the amount from my VISA account, because I exceeded the rental period for 1 hour. I answered them, that I had a spoken confirmation by the Hertz agent in Milano, but they don' t react ? Does anyone have a hint how to dissolve this problem ?

Greeting and thanks in advance

Frank

To: comments@cyber-adv.com
Subject: YOU IDIOTS!!!

YOU ARE RENTING A $15,000 EQUIPMENT AND YOU THINK YOU WILL NOT BE FULLY RESPONSIBLE FOR IT? READ THE CONTRACT. STOP PLAYING DUMB AND REMEMBER, "BUYER BEWARE!" NO EXCUSE FOR CONSUMER IGNORANCE FOR SOMETHING WORTH THAT MUCH!

---

Date sent: Wed, 18 Jun 1997
To: comments@cyber-adv.com
From: Jerold.Kamensky@Compuserve.com

Thanks for the warning. I was surfing looking for rates on Auto rentals when I ran across your story. Hertz is off of my list of companies, I will not even consider them again.

---

Date sent: Wed, 07 May 1997
From: KEVIN G KEATING <"104735,2517"@COMPUSERVE.COM>
Organization: LUBE USA
To: comments@cyber-adv.com
Subject: Hertz

Unbeleivable--You just convinced me to go to Avis --

---

Date sent: Sun, 04 May 1997
From: Matt Rose
To: comments@cyber-adv.com

I have also had an experience with Hertz but it is much less drastic. I have worked for Hertz for over two years now and sadly I have to say that these types of problems are quite normal. I feel only deep sympathy for the trouble you have had. Fortunately I was able to quit quite recently. I hope that your situation will be resolved.

---

From: akhanolk@lynx.dac.neu.edu (Anant S. Khanolkar)
Subject: Re: Beware! incredible story with HERTZ France
Date: 2 Aug 1996

Hi there,
I sympathize with you guys but in my opinion you should have called Hertz's national office in France before you left that car in the parking lot with keys inside ! Was that part of your contract ? Also your letter does not mention anything about your obligation if the car is stolen/damaged. Even though Hertz acted creepy, taking your money from VISA without informing you, remember you signed a blank slip with "some" agreement with them !!!....Anant.

---

From: smckinty@sunicnc.France.Sun.COM (Steve McKinty - SunSoft ICNC Grenoble)
Subject: Re: Beware! incredible story with HERTZ France
Date: Fri, 02 Aug 1996

Irene Abi-Zeid writes:

>Our story is quite incredible but true. Three years ago, my husband and >I travelled to France. We rented a car from HERTZ in Deauville, >Normandy, for a week. When we came to return it, the garage was closed, >they closed on wednesdays, a fact of which we were not aware. We had a >train to catch for Paris, so we parked the car at the train station, put >the keys in the glove compartment, locked the doors, and left a message >on HERTZ's answering machine regarding the car.

Well, you broke the terms of your contract then, so you can't expect to be completely free of blame. Any Hertz desk I've ever seen has a box where you leave the keys in such circumstances. Didn't you have theft insurance for the car?

That said, Hertz will always try and get as much money as they can in any case like that. I know someone whose car was involved in a minor accident that was not his fault (the car was rear-ended when he was waiting at a junction). Hertz billed his credit card $2000 for the (slightly cracked) rear bumper.

Steve

---

Send us your Feedback or Join our Mailing List for Trip Updates via E-mail

---

Back to home page

---

All contents Copyright © 1995-6 Cyber Adventures except as noted. ALL RIGHTS RESERVED.
For questions about Cyber Adventures and other inquiries, click here to send us a note
Web page development by GO/J2M Inter@ctive and Logical Business Systems